Customer Success & Onboarding Manager – AI Sales SaaS for Agencies
Upwork
Join Knock Knock, an AI sales platform for marketing and AI implementation agencies, as a Customer Success & Onboarding Manager. You will be pivotal in onboarding new clients, running training sessions, and managing ongoing accounts to ensure customer satisfaction and retention.
Responsibilities: Conduct onboarding calls, configure accounts, and build AI voice/chat agents. Run training sessions and create helpful documentation. Manage client relationships and troubleshoot technical issues.
Requirements: Strong SaaS training experience, hands-on experience with AI tools, excellent English communication skills, and technical troubleshooting knowledge.
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