Head of Operations & Customer Experience

We are a fast-growing DTC supplement brand generating $2M/month on Shopify, looking for a Head of Operations & Customer Experience. This long-term, full-time role involves managing back-end operations, including customer support, payment disputes, brand reputation, and finance administration. You will work closely with the founder, ensuring our systems run smoothly and efficiently.

Requirements: 3+ years in operations or CX in a DTC ecommerce setting, experience with helpdesk systems, chargeback handling, and familiarity with Shopify and automation tools like n8n. Strong communication skills are essential.

Nice to have: Supplier management experience, basic scripting skills, and exposure to review platforms.