Senior E-commerce Customer Support Specialist

We are a fast-growing DTC brand seeking a Senior Customer Support & Disputes Specialist to enhance our support experience. This role involves high-quality email support, process design, risk management, and helping shape systems. The ideal candidate will handle email support with clarity and empathy while building our support structure, managing chargebacks, and collaborating with founders on customer strategy.

Requirements: 4+ years of experience in high-trust support, strong judgment around refunds, experience in chargeback disputes, and the ability to write and think like a founder.

What We Offer: Above-market compensation, a chance to work with founders, remote-first setup, and real autonomy in shaping your role.