Build AI & Automation System for E-commerce Customer Support
Upwork
Join a fashion dropshipping business in automating its customer support workflow by leveraging AI and automation tools like n8n. The objective is to create a system that analyzes customer inquiries, detects issues (such as sizing and shipping problems), and generates smart responses that include follow-up questions for verification if needed.
Core Workflow: Detect incoming messages, analyze content for issues, and implement smart branching for effective dynamic responses. Responses will involve fetching information like real-time shipping status and handling various inquiries with appropriate verification prompts.
Tools Used: Gmail, Notion (responses), and flexibility to explore alternatives like Airtable or other automation solutions. Seeking assistance in mapping and building out the workflow for scalability and future improvements.
You will be redirected to a third-party platform not affiliated with n8ndevs to complete your application